Frequently Asked Questions
How to order?
We kindly ask you to contact us for a shipping quote trough the contact form. We will reply to you within 12h. If you confirm the total amount we will send you an order confirmation joined by a paypal or regular invoice depending on your payment preference.
What are the payment methods?
You can pay by bank wire or with paypal.
Do we accept returns?
Yes, we do.. Once you've received your item you have a 14 day return right. This means that if you've decided the item is not as wished for or doesn't fit into the space you can send it back within the 14 days of reception.
Shipping costs are for the buyer, both inbound and return costs, this also includes any customs/duties taxes.
We also charge a 15% restocking fee for cross continental purchases, all orders out of EU (these orders take a lot more time to be prepared and have costs involved because of customs regulations and paperwork)
Should there occur damage in transit back to Vintiques, this should be refunded buy the buyer.
Ofcourse we can help you organize the return shipping.
What to do in case of damage or loss?
Even with the best will in the world, it sometimes happens. Most of the items are unique and not easily replaceable but we will always do our outmost best to solve any issues.
Please contact us immediatly and allow us to solve the case.
To help us handle damage claims quickly we demand you to take pictures of the inside and outside of the box + the damaged item. We will then Issue a claim and handle this further with the shipping company. Please allow us the needed time to file a claim and issue a refund.
Is shipping insured? And how is my order packed?
Yes, we ship insured with Fedex/TNT.
We always pack our items well taking everything into account. We use bubble wrap, air cushions, extra cardboard inside the box and so on. For larger and heavier items we use a company that crates the items for us.
How fast can I receive my item(s)?
Depending on how fast you need your items and where you are located, we can offer express service. Before buying an item you can contact us to get an exact quote.
We always provide you with tracking information and estimate delivery times.
I am a trader, interior designer, ...
Yes! We love to be part of your project! We have provided lamps and pieces of furniture for different projects, especially in the usa. We can offer trade prices and arrange bulk shipments to make it all the more attractive.
We know there are a lot of specialized dealers out there and are happy to supply you with intresting prices for specific pieces. Feel free to contact us!
Remember that we hunt down lots of flea markets, auctions etc, so we can always look out for a specific item or items.
Electricity - safety standards
All our lamps come rewired in compliance with our EU safety standards. This doensn't automaticaly mean that these lights comply with the standards in your country.
Our lamps work around the globe with different voltages as long as you use light bulbs that work in your country. We deliver our lamps without plugs, because these might be different depending on your location.
Should you have specific request for wire lenght or other, always contact us, we are happy to change it according to your needs.
All our items ship from Belgium (EU). We ship duty free to every country in the EU. For intercontinental shipping it happens that duties are applied. For vintage items they usually won't be that high and most of the times it is exempt.
It is impossible to check on the duty rules for every country depending on the object. Therefore we state that the buyer is responsible for any additional duty or tax payment.
You are always free to contact us if there is a doubtable high amount to pay.
Information we Collect
To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we were required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact us
For purposes of EU data protection law, we, Vintiques, are the data controller of your personal information. If you have any questions or concerns, you may contact us at firstname.lastname@example.org.
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